In today’s rapidly evolving digital landscape, speed and intelligence are key to delivering exceptional service. As organizations seek to modernize their operations and enhance employee productivity, ServiceNow Now Assist emerges as a game-changer. Powered by generative AI, Now Assist is designed to make work smarter, faster, and more intuitive across the ServiceNow platform.
Now Assist is ServiceNow’s generative AI solution integrated into the Now Platform, designed to help users across IT, HR, customer service, and other business functions. Whether you’re an end user, agent, or developer, Now Assist works like an intelligent assistant—understanding natural language, generating responses, summarizing information, and accelerating workflows.
It’s not just AI—it’s AI built for enterprise workflows.
Now Assist uses generative AI to summarize long incident histories, knowledge articles, and case details, helping agents and users get to the point quickly. This reduces time spent reading and improves resolution speed.
Based on the context of a record, Now Assist can suggest next actions, knowledge articles, or templates, helping agents respond more effectively and consistently.
Now Assist can automatically generate draft responses, categorize tickets, and even offer resolution suggestions—freeing up human agents to focus on more complex tasks.
With Now Assist, users can interact with data using plain language. For example, instead of building complex reports manually, a user can type:
“Show me all open incidents assigned to the network team this month.”
And get real-time, accurate results.
For developers, Now Assist helps write code snippets, fix errors, or generate scripts in Flow Designer and Script Includes, making development faster and more efficient.
ServiceNow ensures Now Assist is built with data security, privacy, and transparency in mind. All AI interactions follow strict governance and are designed to meet enterprise-grade compliance standards.
Now Assist is embedded across major ServiceNow workflows:
• ITSM: Summarizes incidents, suggests solutions, and drafts responses.
• CSM: Assists customer service agents with quick summaries and reply suggestions.
• HRSD: Helps HR teams respond to employee queries faster with smart drafts and policy
summaries.
• Creator Workflows: Accelerates app development with code generation and automation
suggestions.
Let’s say a service desk agent receives a high-priority ticket with a long chat history. Instead of scrolling through multiple updates, the agent sees a Now Assist Summary that highlights the root issue, steps already taken, and the current status—allowing them to act immediately.
Or a new HR team member wants to reply to a leave policy question. Now Assist drafts the response based on existing knowledge articles, ensuring consistency and accuracy.
• Reduce Time to Resolution
Save hours on ticket handling, research, and data lookup.
• Improve Agent and Employee Experience
Provide AI-driven support that helps—not replaces—your workforce.
• Enhance Service Quality
Ensure every interaction is fast, personalized, and backed by the right information.
• Drive Innovation
Empower developers and admins to build and innovate faster with AI support.
AI is no longer a luxury—it’s a necessity for modern businesses. With Now Assist, ServiceNow brings the power of generative AI directly into your workflows, helping your teams work smarter, not harder. Whether you’re improving IT operations, HR services, or customer support, Now Assist
transforms how work gets done.
Let’s talk about how we can implement Now Assist for your business.
From startups to enterprises, Yuvangle partners with clients to tackle complex challenges, streamline processes, and deliver measurable value throughout every stage of their ServiceNow journey.
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