Custom App Development

Tailored Solutions to Meet Your Unique Business Needs

Build Powerful, Scalable, and Purpose-Built Applications on ServiceNow

Our custom app development services on the ServiceNow platform enable businesses to create personalized solutions that fit their specific requirements. We develop applications that enhance workflows, automate processes, and drive digital transformation, all while leveraging the power of the ServiceNow platform’s flexibility and scalability.

Key Benefits :

Tailored solutions designed specifically for your unique business processes
Streamlined workflows with fully integrated ServiceNow apps
Fast time-to-market with low-code development tools
Scalable and secure custom applications with robust functionality
Seamless integration with existing ServiceNow modules and third-party systems

Our Custom App Development Process

Requirements Gathering and Analysis

• Collaborate with stakeholders to understand business needs and objectives
• Conduct workshops and analysis sessions to capture detailed requirements
• Define project scope, key features, and success metrics

Solution Design and Architecture

• Design an application architecture that aligns with business goals and scalability needs • Leverage ServiceNow’s native features, such as workflows, UI elements, and data models, to design optimal solutions • Plan for integration with existing systems and data sources

Development and Customization

• Utilize ServiceNow’s Studio IDE and low-code platform for rapid app development • Customize forms, UI pages, workflows, and business logic to suit specific needs • Build and extend modules, tables, and views to deliver targeted functionality • Implement automated processes, including approval workflows and notifications

Integration and Testing

• Integrate custom apps with ServiceNow modules (like ITSM, HRSD, ITAM) and third-party systems via APIs, web services, or middleware • Conduct extensive testing for functionality, usability, and security • Perform UAT (User Acceptance Testing) to ensure app meets business requirements and user expectations

Deployment and Training

• Deploy custom applications to production with minimal disruption to ongoing operations • Provide comprehensive user training and documentation to ensure adoption • Offer post-deployment support and monitoring to address any issues

Types of Custom Apps We Develop

Business Process Automation

• Create applications that automate routine business tasks and workflows • Design apps for automated approvals, task management, notifications, and escalations • Streamline complex workflows across departments for enhanced efficiency

Case Management Systems

• Build custom case management apps to handle specific business cases or service requests • Design forms, processes, and reports to track case progression and resolutions • Integrate with external systems for a holistic case management experience

Employee and Customer Engagement

• Develop custom applications to improve employee and customer experiences • Create self-service portals, feedback systems, and ticketing solutions tailored to business needs • Implement knowledge management and collaboration features to engage users

Asset Management Solutions

• Design asset tracking and management applications for hardware, software, and other resources • Build apps for asset procurement, lifecycle management, and audit tracking • Integrate with ITAM (IT Asset Management) and procurement systems for end-toend asset governance

Field Service Management (FSM) Apps

• Create custom apps to support field service operations, including scheduling, dispatching, and work order management • Design mobile-friendly apps for technicians and field agents to access real-time data • Build integration with back-end systems for seamless service delivery

Customer Service Applications

• Develop apps that enhance customer service operations, including ticket management, case resolution, and service requests • Build mobile-friendly customer service solutions for seamless interaction with users • Integrate with CRMs, social media, and support tools for a complete customer service solution