HRSD – Yuvangle

HRSD – HR Service Delivery

Modernize Your HR Operations

Reimagine Employee Experience Through Intelligent HR Services

Our ServiceNow HR Service Delivery (HRSD) implementation helps organisations transform traditional HR functions into streamlined, digital experiences for employees. From onboarding to off-boarding and everything in between, we enable HR teams to deliver fast, personalised, and secure services through automation and self-service portals.

Key Benefits :

Enhanced employee satisfaction through self-service options
Reduced manual HR workload via intelligent automation
Standardised case and knowledge management
Seamless onboarding and lifecycle events
Secure and confidential handling of HR cases
Improved visibility into HR service performance

Modules We Implement

Case and Knowledge Management

• Centralised HR case creation and tracking
• Categorisation by HR services (e.g., benefits, payroll, leave)
• Assignment to appropriate HR agents or teams
• Secure handling with data separation and role-based access
• Knowledge base integration for case deflection and employee self-help

Employee Service Center (ESC)

• One-stop portal for all HR-related queries and tasks
• Personalised dashboards and quick links
• Multi-language support and mobile accessibility
• Integrated chatbot (Virtual Agent) for 24/7 assistance

Employee Lifecycle Events (Enterprise Onboarding and Transitions)

• Automated workflows for onboarding, transfers, promotions, and exits
• Task assignment across multiple departments (HR, IT, Facilities, etc.)
• Preconfigured templates for faster setup of complex journeys
• Seamless coordination between systems (e.g., HRMS, ITSM)

Document Management

• Digital document generation (e.g., offer letters, NDAs)
• Secure storage and e-signature integration
• Tracking and reminders for document acknowledgment
• Compliance-ready audit trails

HR Service Catalog

• Customised HR service items based on business needs
• Role-based visibility and approvals
• Multi-step request forms and workflows
• Integration with knowledge articles and case deflection tools

Advanced Capabilities

Integration with Workday, SAP SuccessFactors, Oracle HCM, etc.
AI/ML for intelligent routing of HR cases
HR Analytics and dashboard reports for service performance
Scoped HRSD app configuration and custom extensions
Virtual Agent and mobile access for on-the-go support

Lets Talk Now

From startups to enterprises, Yuvangle partners with clients to tackle complex challenges, streamline processes, and deliver measurable value throughout every stage of their ServiceNow journey.