ITAM – IT Asset Management

Track, Optimize, and Govern Your IT Assets with Precision

Control Costs. Reduce Risk. Improve Lifecycle Management.

We implement ServiceNow ITAM to help organisations gain end-to-end visibility of their hardware and software assets. With integrated workflows, real-time tracking, and powerful analytics, our solutions ensure compliance, eliminate waste, and support strategic decision-making.

Key Benefits :

Modules We Implement

Hardware Asset Management (HAM)

• Automatically identify and map IT assets, applications, and services
• Scheduled and on-demand scans for hybrid environments
• Coverage for on-prem, cloud (AWS, Azure, GCP), and containers
• Dependency mapping for accurate CMDB population
• Identification of unauthorised or shadow IT resources

Software Asset Management (SAM)

• Software discovery and normalisation
• License compliance and usage tracking
• Reclamation of unused or underutilised licenses
• Integration with publishers (Microsoft, Adobe, Oracle, etc.)
• Automated true-ups and audit defence support

Asset Lifecycle Automation

• Define and automate asset states: requested, received, in use, in repair, retired
• Workflow integration with procurement, HR, and ITSM
• Asset allocation during onboarding and return during off-boarding
• Real-time visibility into asset ownership and health

Cloud Asset Management

• Manage cloud subscriptions and entitlements
• Track usage across AWS, Azure, and SaaS platforms
• Optimize spending by identifying redundant or unused resources

Software Recognition and Normalisation

• Automated mapping of discovered software to publisher records
• Normalise software names, versions, and editions
• Accurate license calculation and entitlement tracking

Advanced Capabilities