ITOM – Yuvangle

ITOM – IT Operations Management

Gain Visibility. Reduce Outages. Automate Operations.

Achieve Operational Excellence with Proactive IT Management

Our ServiceNow ITOM implementation helps enterprises move from reactive to proactive operations by enabling real-time visibility into infrastructure, automating remediation, and optimising service health. We align ITOM with your CMDB, ITSM, and cloud strategies to
create a truly intelligent IT environment.

Key Benefits :

Enhanced visibility across hybrid infrastructure
Reduced service outages and MTTR
Real-time health monitoring and alert management
Automated root cause analysis and issue resolution
CMDB accuracy with service-aware mapping

Modules We Implement

Discovery

• Automatically identify and map IT assets, applications, and services
• Scheduled and on-demand scans for hybrid environments
• Coverage for on-prem, cloud (AWS, Azure, GCP), and containers
• Dependency mapping for accurate CMDB population
• Identification of unauthorised or shadow IT resources

Service Mapping

• Visual maps of business services and their dependencies
• Application-level insights for troubleshooting and impact analysis
• Dynamic updates with real-time changes in infrastructure
• Alignment of services with CMDB and change management

Event Management

• Aggregation of alerts from monitoring tools (e.g., SolarWinds, Nagios, Zabbix)
• Event correlation to reduce noise and detect root causes
• Health dashboards for service availability and performance
• Automated remediation through integration with ITSM and workflows

Operational Intelligence (AIOps)

• Pattern recognition for performance anomalies
• Proactive alerts and incident prevention using machine learning
• Service health prediction and trend analysis
• AI-powered recommendations for optimisation

Cloud Management

• Unified visibility into multi-cloud environments
• Cloud resource provisioning, usage monitoring, and cost tracking
• Governance policies for compliance and cost optimisation
• Integration with Service Catalog and CMDB

Certificate and License Management

• Track certificate and license expiries and configurations
• Automated renewal workflows and alerts
• Reduce risk of service outages due to expired certificates

Advanced Capabilities

Tight integration with CMDB and ITSM for context-aware operations
Alert enrichment and automated ticket creation
Support for hybrid infrastructure and edge devices
Self-healing automation with custom playbooks
Dashboards for infrastructure health, availability, and performance

Lets Talk Now