SecOps – Security Operations

Strengthen Your Security Posture with ServiceNow SecOps

Respond Faster. Contain Threats. Automate Security Workflows.

We help organisations modernise their security response by integrating IT and security teams using ServiceNow SecOps. From faster incident resolution to efficient vulnerability management and threat intelligence, our SecOps implementation accelerates detection and response, reduces manual effort, and ensures compliance.

Key Benefits :

Modules We Implement

Security Incident Response (SIR)

• Intake and triage of security incidents from multiple sources (e.g., SIEM, EDR)
• Automated enrichment using threat intelligence feeds (STIX/TAXII)
• Assignment to response teams with SLA tracking
• Playbooks for consistent investigation and remediation workflows
• Integration with ITSM for task delegation and resolution tracking

Vulnerability Response (VR)

• Import vulnerabilities from scanners (e.g., Qualys, Tenable, Rapid7)
• Prioritisation based on CVSS score, exploitability, and asset criticality
• Automatic ticket generation for IT remediation
• SLA and aging reports for vulnerability backlog management
• Integration with CMDB to assess business impact

Threat Intelligence

• Integration with external threat intelligence providers
• Enrichment of security incidents with indicators of compromise (IOCs)
• Correlation of alerts with internal incidents and vulnerabilities
• Indicator scoring and management dashboard

Configuration Compliance

• Import benchmark scan data from compliance tools
• Align with industry standards like CIS, NIST, and ISO
• Identify misconfigurations and assign remediation tasks
• Dashboards for compliance tracking and reporting

Security Orchestration, Automation, and Response (SOAR)

• Build automated response playbooks using Flow Designer
• Integrate with security tools (SIEM, SOAR, email gateways)
• Automate actions like user disabling, IP blocking, and malware scanning
• Reduce Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR)

Advanced Capabilities