SPM – Strategic Portfolio Management (Formerly ITBM)

Transform Your Portfolio for Better Project and Resource Management

Align Projects with Strategy. Optimise Resources. Deliver Results

ServiceNow’s SPM enables organisations to align project portfolios with business goals, optimise resource utilisation, and deliver on-time results. We implement SPM solutions to provide comprehensive visibility into portfolios, improve project performance, and enable
data-driven decision-making.

Key Benefits :

Modules We Implement

Portfolio Management

• Manage and prioritise project portfolios based on business goals
• Align initiatives with strategic objectives and ROI targets
• Visualise portfolio health and performance with dashboards
• Track project milestones, deliverables, and dependencies
• Risk management and mitigation strategies across all projects

Demand Management

• Capture and assess incoming business demands
• Prioritise demands based on strategic value, urgency, and resource availability
• Align demand with available capacity and resources
• Automate the approval workflow for new projects and initiatives

Resource Management

• Allocate resources effectively based on project needs and availability
• Track resource utilisation and forecast future capacity
• Identify resource bottlenecks and optimise workload distribution
• Assign resources across multiple projects with real-time tracking

Project Portfolio Governance

• Establish governance models for project and portfolio reviews
• Set policies for project execution, risk management, and reporting
• Ensure compliance with budgets, timelines, and quality standards
• Monitor key performance indicators (KPIs) and project status

Financial Management

• Advanced analytics to measure project performance and outcomes
• Dashboards and KPIs for real-time tracking of resource allocation, costs, and timelines
• Customisable reports for stakeholders at different levels
• Predictive analytics to foresee risks and bottlenecks

Reporting and Analytics

• Establish governance models for project and portfolio reviews
• Set policies for project execution, risk management, and reporting
• Ensure compliance with budgets, timelines, and quality standards
• Monitor key performance indicators (KPIs) and project status

Advanced Capabilities