A fast-growing global SaaS company with over 3,000 employees across North America, Europe, and APAC. They were using multiple legacy Service Portals for HR, IT, and Facilities services, leading to a fragmented user experience and redundant content management.
• Multiple entry points for different services (IT, HR, Facilities)
• Confusing navigation for employees
• Duplicate service catalog items and knowledge articles
• No unified content taxonomy or audience targeting
Yuvangle proposed and executed a migration strategy to consolidate all existing portals into a single Employee Center Pro (ECP) experience with a consistent user interface and audience-aware content delivery.
• Migrated 3 Service Portals (IT, HR, Facilities) into one ECP instance
• Implemented dynamic topic pages, mega menu navigation, and branding
• Configured audience-based targeting for knowledge and catalog
• Re-structured knowledge base using a consistent taxonomy
• Integrated EC Pro with Microsoft Teams for improved adoption
• 70% increase in portal engagement within 2 months
• 50% reduction in service desk calls
• Streamlined content management with reusable widgets and templates
• Unified branding and UX across services
From startups to enterprises, Yuvangle partners with clients to tackle complex challenges, streamline processes, and deliver measurable value throughout every stage of their ServiceNow journey.
© Copyright 2025 Yuvangle Technologies Pvt. Ltd | Designed By 12channels